๐ Free Shipping on Orders $59+






Free standard shipping on orders over $59
At CustomGiftJoy.com, weโre committed to providing you with a transparent and reliable shipping experienceโbecause your satisfaction with every step of your order matters to us. Below is a detailed breakdown of our shipping processes, timelines, and policies, tailored to keep you informed every step of the way.
Total delivery time includes two key phases: order processing and shipping transit. You can expect to receive your order within 8โ20 business days from the date you place it (business days exclude weekends, U.S. federal holidays, and local holidays in origin/destination regions).
We currently ship to the United States, Canada, Mexico, Australia, New Zealand, the United Kingdom, France, Germany, Italy, Spain, Austria, and select Nordic countries. Below are our standard shipping options and rates (all fees in USD):
| Shipping Tier | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $6.99 | 10โ18 business days |
| Express Shipping | $9.99 | 8โ14 business days |
| VIP Shipping | $15.99 | 4โ7 business days |
| Free Shipping | $0 (no cost) | 10โ18 business days |
Free Shipping applies automatically to all U.S. orders totaling $59 or more (before taxes, excluding promotional discounts). All transit times begin after your order ships.
Once your payment is authorized and verified, weโll send a payment confirmation email to the address linked to your orderโthis email confirms weโve received your order and will begin processing it.
You may modify or cancel your order within 24 hours of payment confirmation. To do so:
After the 24-hour window, orders are locked for processing and can no longer be changed or canceled.
For details on refunds or returns, please refer to our CustomGiftJoy Returns & Refunds Policy.
Processing time varies slightly by product type to ensure your items are prepared carefully and accurately:
This process includes verifying inventory, inspecting product quality, packing your CustomGiftJoy items securely for transit, and generating tracking information.
Important Notes:
Once your CustomGiftJoy order ships, weโll send a shipping confirmation email to your registered email address. This email includes a unique International e-Packet tracking number, which you can use to check your packageโs status anytime via our dedicated CustomGiftJoy Order Tracking Pageโdesigned to make monitoring your order simple and straightforward.
Note: Tracking information may take 1โ2 business days to populate in our system after your order shipsโif updates arenโt immediately visible, please check back soon, or reach out to our support team for help.
You can also access the tracking page directly by logging into your CustomGiftJoy.com account, navigating to โMy Orders,โ and selecting โTrack Orderโ next to your relevant purchase.
If you havenโt received your CustomGiftJoy package by the end of the estimated delivery window, please first:
If tracking shows no movement or your package is overdue, contact our CustomGiftJoy customer support team right awayโweโll work to resolve the issue quickly.
Delivery timelines are estimates, not guarantees. Unexpected delays may occur due to:
For non-U.S. destinations, transit times may extend up to 60 business days in rare cases (e.g., prolonged customs inspections or regional shipping disruptions). Weโll keep you updated via email if we anticipate a significant delay for your international CustomGiftJoy order.
If your CustomGiftJoy package does not arrive within the estimated timeline stated above, we want to make it right. We offer the following compensation options:
To claim compensation:
If you have questions about shipping, tracking, or your CustomGiftJoy order status, reach out to our dedicated customer support team at support@customgiftjoy.com or via the โContact Usโ form on CustomGiftJoy.com. Weโre here to ensure your shopping experience with us is smooth, from order to delivery.
At CustomGiftJoy.com, we want you to feel confident in every purchase. Our refund and return policy is designed to be transparent, fair, and easy to followโensuring a smooth resolution if you need to adjust your order. Below is a clear breakdown of our guidelines, tailored to meet U.S. consumer expectations.
If you encounter issues with your order (e.g., shipping delays, product defects, or incorrect items), please reach out to our support team first:
Our team will respond within 24 business hours to guide you through the next steps.
All regular-priced items are covered by a 30-day warranty from the date your order is delivered (delivery date is defined as the date marked "Delivered" in your shipping tracking history). To qualify for a return or exchange:
Note: Return processing may take up to 30 business days from the date we receive your package. Weโll email you a confirmation once complete.
We aim to process orders quickly, but you may cancel if you act promptly:
If you havenโt paid for your order, you can cancel it yourself via your CustomGiftJoy account. For assistance, email support@customgiftjoy.com with your order number.
If we shipped you a defective, damaged, or incorrect item:
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Defective, damaged, or mis-shipped items | CustomGiftJoy |
| Personal reasons (e.g., dislike, wrong size chosen despite size guide) | Buyer (you) |
To get a prepaid return label (if weโre covering costs), email our support team after your request is approved.
For orders outside the U.S.:
The following items are non-returnable and non-exchangeable:
If you donโt see your refund:
We never charge restocking or relisting fees for returns or exchanges. All costs are clearly outlined above.
Contact our support team at support@customgiftjoy.com or via the "Contact Us" form on CustomGiftJoy.com. Weโre here to resolve your issue quickly.
๐ Cozy Up This Christmas with Our Fun & Festive Blankets! ๐ โจ
Snuggle season is here, and weโve got the ultimate holiday companion for youโour Christmas-Themed Blankets! Whether youโre binge-watching your favorite holiday movies, wrapping gifts, or just staying warm by the fire, these blankets bring the *perfect mix* of comfort, humor, and Christmas spirit. ๐
Material Description: 100% Flannel.
Product Features: Does not absorb moisture.
Lightweight, durable, and can be folded compactly.
Super soft with an excellent feel. Completely resistant to shrinking and wrinkling. Applicable Scenarios: The exterior features an ultra-sooft, high-quality fabric with a white interior. Perfect for all seasons-just wrap yourself up to watch TV, relax on the sofa/bed, read, study, sleep, snuggle, camp, play games or take a nap. It's the perfect gift for your family and friends.

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