Shipping policy

Clear timelines from order to doorstep.

Personalized gifts take a little care before they ship. Here is how processing, transit, tracking, and delivery support work at CustomGiftJoy.

Total estimate8–20 business days
Personalized processing3–5 business days
Order editsWithin 24 hours

Delivery timeline

Total delivery time includes order processing and shipping transit. Business days exclude weekends, U.S. federal holidays, and local holidays in origin or destination regions.

Shipping tierCostEstimated transit time
Standard Shipping$6.9910–18 business days
Express Shipping$9.998–14 business days
VIP Shipping$15.994–7 business days
Free Shipping$010–18 business days

Free Shipping applies automatically to U.S. orders totaling $59 or more before taxes and excluding promotional discounts.

Processing before shipment

Every order is reviewed, prepared, packed, and assigned tracking before it leaves our facility.

  • Regular, non-custom items usually process within 1–3 business days.
  • Custom or personalized items usually process within 3–5 business days.
  • Peak seasons, holidays, or high-volume events may add 1–2 business days.

Tracking your order

Watch for your shipping emailOnce your order ships, we send a confirmation email with your tracking number.
Allow updates to populateTracking may take 1–2 business days to show movement after the carrier receives the package.
Contact us if it looks stuckIf the package is overdue or has no movement, include your order number so our team can help.

Delayed or missing deliveries

Delivery timelines are estimates, not guarantees. Delays may happen because of incomplete addresses, customs review, severe weather, carrier disruptions, or peak shipping seasons.

International note: for non-U.S. destinations, transit can rarely extend up to 60 business days because of customs or regional carrier disruptions.