Our Story

It All Started with a "What If?"

The origin story of CustomGiftJoy

Humble Beginnings

Back in 2016, one of our founders faced a familiar struggle: he wanted to gift his mom something truly special for Mother's Day—not just a generic bouquet or necklace, but something that felt like her. He scrolled through endless stores, only to find the same mass-produced items everyone else was buying.

That's when the lightbulb hit: What if we made gifts that tell a story? Gifts that hold names, dates, inside jokes—little pieces of the people we love.

We started small: a tiny workshop, a few tools for engraving, and a promise to put "personal" back into "gifting." Our first order? A wooden photo frame engraved with "Mom + Lily, 2016" (for a daughter who wanted to honor her mom's first grandchild). When we got her note—"She cried when she saw it. This isn't just a frame—it's our story"—we knew we were onto something.

Our 2016 workshop—messy, but full of heart
Our 2016 workshop—messy, but full of heart. Every tool here helped craft gifts that became family keepsakes.

Why We Do What We Do (Spoiler: It's All About You)

In a world of fast fashion and "one-size-fits-all" gifts, we believe the best presents are the ones that say, "I see you."

  • For Dads who never ask for anything: A leather keychain with his kid's handwritten name (we've heard more than one dad keep it in his pocket everywhere).
  • For Spouses celebrating anniversaries: A custom star map of the night you first met—because "I love you" is sweeter with a memory attached.
  • For Kids who want to surprise Grandma: A drawing they made, printed onto a mug (Grandmas always show these off at coffee hour—we get the photos to prove it!).

Every gift we make is built on this simple truth: The most valuable things aren't just "given"—they're thoughtful.

Personalized gifts examples
Left: A star map of a couple's first date night. Right: A leather keychain with a toddler's messy (perfect) handwriting.

Our commitment to personalization goes beyond just engraving names. We strive to capture the essence of every relationship, the uniqueness of every bond. Each gift is a canvas for your story, crafted with care and attention to detail that mass-produced items simply cannot match.

We've learned that the most meaningful gifts often come from the smallest details—a inside joke, a special date, a shared memory. These are the elements that transform ordinary objects into cherished keepsakes.


Growing with Your Stories

From that tiny workshop to shipping to 1M+ U.S. families, one thing has never changed: we treat every order like it's for our own family.

We hand-check every custom detail (no typos, no shortcuts—we once re-made a necklace at 9 PM because we noticed a misspelling in "Grandpa").

We use materials that last: thick leather, scratch-resistant metal, wood that ages beautifully (so your gift stays a keepsake for years).

And when we get notes like, "My husband said this is the first gift that ever felt 'about us'"? That's our paycheck.

As we've grown, our processes have refined but our ethos remains unchanged. Each member of our team understands that they're not just crafting products—they're helping to preserve memories and celebrate relationships.

Our team in 2024
Our team in 2024: Still adding handwritten thank-you notes to every box. Your story is our story—we never forget that.

What's Next?

We're not here to sell "products"—we're here to help you celebrate the people who matter most. Whether it's a birthday, holiday, or just a "I'm thinking of you" day, we'll keep crafting gifts that turn ordinary moments into something unforgettable.

Because at the end of the day, it's not about the gift—it's about the person holding it, and the love it represents.

Welcome to the CustomGiftJoy family. We can't wait to help you tell your story.

— The CustomGiftJoy Team